BackTerms & Conditions
Forbidden Toys - Free Sex Toys Gift Offer
Our FREE Sex Toys Gift Offer:
Spend $100 Australian & receive 1 love ring FREE!
Spend $150 Australian & receive 1 FREE silver vibrator & a love ring!
Spend over $200 Australian & receive 1 FREE love ring plus a FREE set of handcuffs PLUS a silver vibrator!
Please note: Our FREE GIFT Offer is calculated on the total value of items purchased and excludes postage & handling charges.
Your FREE Sex Toy Gifts will be automatically delivered as part of your order.
BULK DISCOUNT SPECIAL PROMOTION
For a limited time only we are discounting all sex toys in-store & rewarding all our customers for buying multiple products!
Its easy to save huge dollars.
1 product = 1 % off total product sales
2 products = 2 % off total product sales
3 products = 3 % off total product sales
...right up to 10 or more products = 10 % off total product sales!
It's that simple. It is for a limited time only so get in quick & stock up big to save! Note: Products on special have a qty limit of 5 per customer.
All Orders over AU $40 Sub-total are FREE from shipping charges for Australian delivery!
Unfortunately at this time only deliveries within Australia are eligible for this free postage & handling deal.
All orders are sent out via AUSTRALIA POST & are a flat rate (only applicable if under $40 order)
Please allow 1 - 3 business days for dispatch (Plus about the same for Australia post to deliver to your address). If you need your order urgently write a request in notes at checkout & we will do our best to accommodate.
$9.95 AUD per order
The package will be left at the post office if you are not home to receive, it will be in plain packaging or in an express post satchel with no reference to Forbidden Toys. If delivery issues arise, we will assist by communicating with the postal service & working with you to resolve the issue as best we can. Once your package has been detailed as delivered on the Australia post website & signed for we unfortunately cannot refund or re-deliver your items. So it is imperative that you have your address correct at check-out & make sure others at your property are aware that you are awaiting a parcel.
Express Shipping Australia Only
Warehouse dispatch will be within 1-2 business days in a guaranteed Australia Post Express Post Satchel. Allow for an additional 1-3 days transit for Australia Post to deliver, ETA will be dependant on your location's locality to a capital city. Large products/orders will have the express dispatch but may be sent Australia Post regular.
$11.95 AUD per order
Products will be sent via sea freight for a flat rate cost of $60.00 AUD per order.
Forbidden Toys - Privacy & Discretion
Your privacy is of primary importance to us at Forbidden Toys. The upmost confidentiality & discretion will be exercised at all times. Any issues relating to:
- Contact (only when absolutely necessary)
- Your details will be kept confidential at all times.
- Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us.
- All banking will have ‘NewOnline’ listed as the business name on your statement.
Processing & Product Delivery
- Your sex toys will be delivered to you discreetly packaged
- Our company name will NOT appear on your delivered package
- Your delivered package will NOT include references to adult products
After checkout is complete you will need to fill out a few contact & delivery details. Payment is possible through the following three options.
Direct Deposit, CC payments & Paypal
You don't require a paypal account to pay! Credit card payment option available on paypal screen.
Direct debit, cc payment or paypal. List your invoice number as your reference when transferring money via direct debit. We will notify you when we have received your payment. Once payment is cleared we will proceed to ship out your order.
Our bank account details are:
Name: New Online Pty Ltd
BSB: 484 799
Return Policies & Procedures
Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on sex toys.
For faulty products, we now offer a 365 DAY REPLACEMENT WARRANTY, from the date you receive your product. That's right, buy with confidence we will replace all faulty items hassle free for 1 year!
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value. Please contact us before returning the item - each will be assessed on a case by case basis with the appropriate course of action taken.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge.
Our Returns Postal Address
Please return your product to:
P.O Box 2216, Tingalpa QLD 4173
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved
- How to contact you either by email or phone
Before returning a faulty toy please check the following:
- Make sure you are using the correct batteries
- Make sure the batteries have been inserted correctly
- A number of our vibrators take 4 batteries although may on first look to only require 2
- Try new batteries
- Make sure battery connectors are not wet or have moisture
If all else fails, please return the product to the above mentioned address.
Helpful hints for adult products & sex toys use
- Use of Alkaline batteries is the most common cause of "Burnout". We recommend that only Non- Alkaline Heavy Duty batteries are suitable for use in Adult Toys.
- Before inserting a toy anywhere in your body make sure that it is absolutely clean to avoid the risk of infection. Wash your toy before and after use with anti-bacterial toy cleaners or wipes.
- Never use on areas which are swollen, cut or inflamed.
- Never use from anus to vagina or anus to penis because of the risk of infection- use a different toy, or cover your toy with a condom. Never use a toy not designed for the purpose.
- Never use any toy that is NOT waterproof in the shower or bath. Do not allow water into the battery compartment of ANY toy. Always make sure your waterproof toy is TIGHTLY closed before immersing in liquid.
- Remove batteries when the toy is not in use.
- Do not leave your toy ON when not in use
- Alkaline batteries such as Duracell, Energizer and some rechargeable types are NOT SUITABLE for pleasure toys. These batteries are TOO STRONG for vibrating toys and have a tendency to prematurely burn out the motor. To ensure maximum lifespan of your toy, we recommend the use of EXTRA HEAVY DUTY batteries.
- Always use rubber compatible lubricant with your toy. Oil and Vaseline ARE NOT COMPATIBLE and can cause damage to latex based materials including condoms. Water or Silicone based lubes are recommended for maximum pleasure.
- Please be aware that all waterproof items will say waterproof in the product description. If it doesn't say waterproof then it isn't waterproof.
Please note: Prolonged use may result in motor failure due to overheating.
Use of All Adult Products & Sex Toys Purchased from Forbidden Toys
- The customer warrants and accepts full responsibility when using any products purchased from this site.
- We ‘The Vendor’ will not take responsibility for misuse of products purchased from this site.
- We ‘The Vendor’ will not take responsibility for injuries which may result whilst using products purchased from this site.
- All products purchased from this website should be used in accordance with the manufacturer’s instructions.
- If you are concerned about using any products purchase from this site, we recommend consulting your medical practitioner before using the product.
International customers to Forbidden Toys warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges / cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged for shipping charges (to the customer and back to us).
Note: By viewing this website you declare you are over the age of 18. By purchasing from this website you agree to the terms & conditions.
Customer Service Frequently Asked Questions
How can I contact customer service?
Please call Forbidden Toys Customer Service on 1300 941 920
Email to: [email protected]
Post to: PO BOX 2216, Tingalpa QLD 4173
What are your Customer Service hours?
We are available to assist you 24 hours a day, 7 days a week. Use the contact form on the website if outside of normal business hours.
Will Forbidden Toys appear on my bank statement?
No it will not, your privacy is very important to us. The business name ‘NewOnline’ will appear on your statement.
What is the time period of shipment?
Dispatch is typically within 1-3 business days. Special order may take a little longer.
How will my Forbidden Toys turn up?
Our products are shipped out to you in either a express post satchel or brown box with only our PO Box address on the mailing label.
Will I need to be home to sign for my package?
No a card will be left in your mailbox for you to pick up your box of adult products/sex toys from your local post office.
What if I'm not satisfied with my order?
If anything you order does not meet your expectations, let us know. We will do our best to rectify any issue you may have.
Do you make substitutions for items shown on the website?
On rare occasions our manufacturer may discontinue a product we feature, in those cases we may substitute to a similar item of equal or greater retail value. Colours of adult products & sex toys may also vary on rare occasion.
Download a full copy of our Terms & Conditions here.